Terms and Conditions
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Delivery
Vetscriptions aims to despatch goods quickly and efficiently following your order. UK orders will normally be dispatched to the address on the order confirmation within 2 working days of receipt and should be received by you within 5 working days of the order being placed. European and World-wide orders may take longer. Although items are usually received within 3–5 days of the dispatch date, we need to wait 21 days from the date of dispatch before being able to trace, replace or refund lost items.
Items that are late arriving usually turn out to be at the local sorting office, with a neigbour or as one customer has reported: "Our postman rang the doorbell late on Friday and looking sheepish said that he had been clearing out his van and had discovered the package under the front seat. It had been there for several weeks!!"
Please check these first.
Postage & Packing:
Items are sent First Class Post, International Air Mail or by Courier at the following charges per complete order:
- UK First Class postal delivery: £2.75
- EU destinations Air Mail: £3.85
- non-EU International delivery: £5.50.
- International Signed for Service (with Tracking and Insurance, strongly recommended): £10.00
- UK Courier Delivery: £4.95 - for delivery to your address by 3pm the next working day after despatch from our office. This service is available for most mainland UK addresses, and for orders placed Monday to Thursday.
- EU Courier for items up to 15kg: £20.00
Please note that we are not able to despatch Prescription Only Medicines until we have received the prescription from you.
For exceptionally heavy or bulky items, we reserve the right to make a shipping surcharge. Please email for a Postage & Packing quotation.
Vetscriptions can NOT be held responsible for any losses in transit. If your order is of high value, we strongly recommend selecting postage option 5 - UK Courier Express or Option 4 - International Signed For on checkout page 3, as these options include Tracking & Insurance.
Images are shown for illustration purposes only and packaging may vary due to changes made by our suppliers.
We make it a priority to ensure all items for sale in the Vetscriptions web site are in supply, and that you get what you have ordered. If for any reason an item is out of stock, or we do not receive something from the producer in time for our delivery deadline, we will notify you of when we expect to be able to deliver your order. If you do not wish to wait for the late delivery you have the right to cancel your order for that item and you will be refunded in full for it.
To check on availability before ordering, or if you have not received your order within the maximum estimated time, please e-mail us at info@vetscriptions.co.uk
Prices
All prices include VAT.
VAT registration number 891 4046 17
Method of Payment
Our preferred method of payment for goods ordered is by credit or debit card. Card payment is processed by a secure system administered by Worldpay. You will receive e-mail confirmation that the transaction has been authorised and that your card has been debited. You will also receive a reference number with this confirmation which will be required for any correspondence.
You may also pay by cheque but please note that there may be up to 5 days extra delay in processing whilst waiting for cheque clearance. Please always write your cheque card number and order number on the reverse of the cheque.
Returns and Refunds Policy
Always keep your invoice or despatch note as this is your proof of purchase.
If you return an item you are not pleased with, which is faulty or which has been damaged in transit, the item must be returned to us in its original packaging. If we are able to accept the return of any item, as detailed in the Consumer Protection [Distance Selling] Regulations 2000, we will replace or refund the amount paid for the item in full including the cost of Postage and Packing.
Where a refund is requested as a result of customer order error - for example where a prescription is not supplied for a Prescription Only Medicine (POM-V)order, an administration fee of up to £2.50 will be charged.
This does not affect your statutory rights.
Liability
Vetscriptions accepts no liability for loss and/or damage to property or purely economic loss resulting from use of products sold on this site. This does not affect your statutory rights where these may differ. As with all provisions in this document they are set out in accordance with the law of the United Kingdom and the Republic of Ireland.
Our Guarantee
We believe that our products are of the highest standard possible for the price we charge, and we try to provide the best possible service to you.
If you are not satisfied with your goods for any reason, you should notify Vetscriptions by e-mail within 10 days of receiving the goods. When sending a return, the parcel is your responsibility until it reaches us. You are also responsible for the postage for the return parcel. We strongly recommend you send it recorded post. If you are returning an item as a result of a mistake by Vetscriptions, we will pay for the cost of postage for the return parcel.
All returns must be sent to:
Vetscriptions Ltd
Unit 5.03a
71 Bondway
London SW8 1SQ
United Kingdom
Customer Service
If you are happy with our service, we would be delighted if you would go and tell all your family and friends about how kind, helpful, knowledgeable, informative, inexpensive, witty and efficient we are. Write to us and we'll put your comments up on the testimonials page.
If for any reason your experience with us has been less than excellent, please let us know straight away - we'd like to put it right as quickly as possible.
You can email our Customer Services Department at
info@vetscriptions.co.uk or call us on 0845 177 1234 Monday - Friday 10am - 5pm.
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