Postage & Delivery

We are driven to provide the ultimate convenience of getting your pets medication directly to you door. We're proud to offer huge savings to keep you and your pet happy and healthy through worrying times.

Postage & Packing

If you have received a dispatch email from us, then this means your parcel is on its way and has been handed to Royal Mail. However you may not receive tracking information until your parcel starts working through their system (sometimes 3 or 4 days), with a total potential delay of up to 7 days.

Please note that our postal collection is between 2pm - 4pm each day.

Items are sent by Royal Mail at the following charges per complete order:

Royal Mail TRACKED 1st CLASS (under 2kg) - 1 to 2 business days: £4.99
Royal Mail TRACKED 2nd CLASS (up to 2kg) - 2 to 5 business days: £3.99

Please note that we are not able to dispatch Prescription Only Medicines until we have received the prescription from you.

For exceptionally heavy or bulky items, we reserve the right to make a shipping surcharge. Please email for a Postage & Packing quotation.

Benefits of tracked delivery:

End-to-end tracking
SMS or email notifications
Predicted day and estimated time of delivery

Vetscriptions CANNOT always be held responsible for any losses in transit. If your order arrives damaged or parts of it are missing, please contact us via orders@vetscriptionsltd.co.uk and include an image showing what you have received. This will enable us to more easily understand the issue, as well as make a claim with Royal Mail.

Delivery
Vetscriptions will dispatch goods quickly and efficiently following your order. Orders will normally be dispatched after an order confirmation within 2-3 working days of receipt and should be received by you within eight working days of the order being dispatched. Please note we are only in the office Monday to Friday, 9am to 5pm. We are closed on bank holidays.

At this time we can only post to UK post codes.