Postage & Delivery

We are driven to provide the ultimate convenience of getting your pets medication directly to you door.  We're proud to offer huge savings to keep you and your pet happy and healthy through worrying times.

Postage & Packing

Royal Mail are currently experiencing delivery delays as a combination of COVID protocols, and vastly increased volumes. The result is a delay in delivery of about 7 working days on 2nd Class services and 3 working days on 1st Class.

 If you have received a dispatch email from us, then this means your parcel is on its way and has been handed to Royal Mail. However you may not receive tracking information until your parcel starts working through their system (sometimes 3 or 4 days), with a total potential delay of up to 7 days.

Items are sent by Royal Mail at the following charges per complete order:

  • Royal Mail 1st Class Tracked UK (under 1kg): £5.07 (1-3 days)
  • Royal Mail 2nd Class Tracked UK (under 1kg): £4.10 (3-5 days)

  • Royal Mail 1st Class Standard (UNTRACKED) UK (under 1kg): £2.93 (1-3 days)
  • Royal Mail 2nd Class Standard (UNTRACKED) UK (under 1kg): £2.32 (3-5 days)

Please note that we are not able to dispatch Prescription Only Medicines until we have received the prescription from you.

For exceptionally heavy or bulky items, we reserve the right to make a shipping surcharge. Please email for a Postage & Packing quotation.

Benefits of tracked delivery:

  • End-to-end tracking
  • SMS or email notifications
  • Predicted day and estimated time of delivery

Vetscriptions CANNOT be held responsible for any losses in transit. If your order is of high value, we strongly recommend selecting one of the courier or signed for postage options as these options include Tracking & Insurance. 

Vetscriptions aims to dispatch goods quickly and efficiently following your order. UK orders will normally be dispatched to the address on the order confirmation within 2 working days of receipt and should be received by you within 5 working days of the order being placed.