Postage & Delivery
We are driven to provide the ultimate convenience of getting your pets medication directly to you door. We're proud to offer huge savings to keep you and your pet happy and healthy through worrying times.
Delivery
Vetscriptions will dispatch goods quickly and efficiently following your order. Orders will normally be dispatched after an order confirmation within 2-3 working days of receipt. Please note we are only in the office Monday to Friday, 9am to 5pm. We are closed on bank holidays.
At this time we can only post to UK post codes.
Postage & Packing
If you have received a dispatch email from us, then this means your parcel is on its way and has been handed to Royal Mail. However you may not receive tracking information until your parcel starts working through their system (sometimes 3 or 4 days), with a total potential delay of up to 7 days.
Please note that our postal collection is between 2pm - 4pm each day.
Items are sent by Royal Mail at the following charges per complete order:
Royal Mail TRACKED 1st CLASS (under 2kg) - 1 to 2 business days: £4.99
Royal Mail TRACKED 2nd CLASS (up to 2kg) - 2 to 5 business days: £3.99
PLEASE NOTE: Orders will normally be dispatched after an order confirmation within 2-3 working days.
Please note that we are not able to dispatch Prescription Only Medicines until we have received the prescription from you.
For exceptionally heavy or bulky items, we reserve the right to make a shipping surcharge. Please email for a Postage & Packing quotation.
Benefits of tracked delivery:
- End-to-end tracking
- SMS or email notifications
- Predicted day and estimated time of delivery
Vetscriptions CANNOT always be held responsible for any losses in transit. If your order arrives damaged or parts of it are missing, please contact us via orders@vetscriptionsltd.co.uk and include an image showing what you have received. This will enable us to more easily understand the issue, as well as make a claim with Royal Mail.
Returns and Refunds Policy
Always keep your invoice or dispatch note as this is your proof of purchase. If you return an item you are not pleased with, which is faulty or which has been damaged in transit, the item must be returned to us in its original packaging, within date and in an unused state. If we are able to accept the return of any item, as detailed in the Consumer Protection [Distance Selling] Regulations 2000, we will replace or refund the amount paid for the item in full including the cost of Postage and Packing.
If you wish to return a product which is not faulty/damaged in transit, then we are unable to refund the shipping charge from the order, and you will be subject to the same administration fee as a customer order error.
UK law prevents us from accepting returns of prescription medication, however as a goodwill gesture we will accept some non prescription returns. They need to be unused, in their original packaging and returned to us within 7 days of date of receipt.
If you wish to return old medication we will be happy to dispose of this, but unfortunately cannot offer you a refund.
Where a refund is requested as a result of customer order error - for example where a prescription is not supplied for a Prescription Only Medicine (POM-V)order, an administration fee of up to £2.50 may be charged.
This does not affect your statutory rights.