Postage & Delivery
We are driven to provide the ultimate convenience of getting your pets medication directly to you door. We're proud to offer huge savings to keep you and your pet happy and healthy through worrying times.
Delivery
Vetscriptions will dispatch goods quickly and efficiently following your order. Orders will normally be dispatched after an order confirmation within 2-3 working days of receipt. Please note we are only in the office Monday to Friday, 9am to 5pm. We are closed on bank holidays.
At this time we can only post to UK post codes. From 1 January 2026, retailers in Great Britain will no longer be able to supply veterinary medicines to Northern Ireland, following the announcement in June 2025 of new laws to safeguard the supply of veterinary medicines to Northern Ireland.
Postage & Packing
If you have received a dispatch email from us, then this means your parcel is on its way and has been handed to Royal Mail. However you may not receive tracking information until your parcel starts working through their system (sometimes 3 or 4 days), with a total potential delay of up to 7 days.
Please note that our postal collection is between 2pm - 4pm each day.
Items are sent by Royal Mail at the following charges per complete order:
Royal Mail TRACKED 1st CLASS (under 2kg) - 1 to 2 business days: £4.99
Royal Mail TRACKED 2nd CLASS (up to 2kg) - 2 to 5 business days: £3.99
PLEASE NOTE: Orders will normally be dispatched after an order confirmation within 2-3 working days.
Please note that we are not able to dispatch Prescription Only Medicines until we have received the prescription from you.
For exceptionally heavy or bulky items, we reserve the right to make a shipping surcharge. Please email for a Postage & Packing quotation.
Benefits of tracked delivery:
- End-to-end tracking
- SMS or email notifications
- Predicted day and estimated time of delivery
Vetscriptions CANNOT always be held responsible for any losses in transit. If your order arrives damaged or parts of it are missing, please contact us via orders@vetscriptionsltd.co.uk and include an image showing what you have received. This will enable us to more easily understand the issue, as well as make a claim with Royal Mail.
Returns and Refunds Policy
For your safety and to protect the integrity and quality of medicines supplied to you, we do not accept returns of medicines once they have been supplied or delivered, except where required by law.
Medicines that have left our premises cannot be accepted back into stock or supplied to another patient. This is because we cannot guarantee that a returned medicine has been stored, handled or transported in accordance with the required conditions.
Prescription medicines
Prescription medicines are non-returnable and non-refundable once supplied, except where the medicine is faulty, has been supplied incorrectly, has been damaged in transit, or where a refund or other remedy is otherwise required by law.
Non-prescription medicines and other products
For safety and quality reasons, we generally do not accept returns of medicines or healthcare products once they have been supplied. This includes unwanted or incorrectly ordered items.
Where a product is faulty, damaged in transit, or we have supplied the wrong item, please contact us as soon as possible. We will assess the circumstances and, where appropriate, arrange a replacement, refund or other remedy in accordance with your statutory rights.
If an item has been damaged in transit, please retain the packaging and contact us before disposing of the item.
Customer order errors
If an order has been placed incorrectly by the customer, for example where a prescription is not subsequently supplied for a Prescription Only Medicine (POM) order, we may be unable to provide a refund. Where a refund is appropriate, an administration fee of up to £2.50 may be charged.
Disposal of unwanted medicines
If you have old or unwanted medicines, please contact your local pharmacy for advice on safe disposal. We cannot offer a refund for medicines that are returned to us for disposal.
Nothing in this policy affects your statutory rights.